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Client Survey
Surveys are submitted to the Marketing Department and then forwarded to respective Project Managers. If you do not wish to have your survey forwarded, please make a note in one of the comment boxes. Thank You!

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1. Technical Quality of Work

Excellent   Very Good   Good   Satisfactory   Unsatisfactory

Comments:

2. Staff Quality & Attitude (do we have the right people on the task?)

Excellent   Very Good   Good   Satisfactory   Unsatisfactory

Comments:

3. Communications and Responsiveness to Needs

Excellent   Very Good   Good   Satisfactory   Unsatisfactory

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4. Innovative Approach/Superior Strategies

Excellent   Very Good   Good   Satisfactory   Unsatisfactory

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5. Deliverable Timeliness

Excellent   Very Good   Good   Satisfactory   Unsatisfactory

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6. Cost Effectiveness/ Value - Time, Rates and Charges

Excellent   Very Good   Good   Satisfactory   Unsatisfactory

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7. Cost Control - Budget

Excellent   Very Good   Good   Satisfactory   Unsatisfactory

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8. Administrative Support (Documentation, Billings)

Excellent   Very Good   Good   Satisfactory   Unsatisfactory

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9. Project Management/ Project Coordination/ Regulatory Interface

Excellent   Very Good   Good   Satisfactory   Unsatisfactory

Comments:

10. What interactions have you experienced with ARM that have been particularly noteworthy? Describe any particular noteworthy results or performance characteristics?

11. Do you have suggestions on how we could improve our performance?

12. How would you rate ARM's performance overall on a scale of 1 - 10 (with 10 being the most positive rating)?

13. Do you plan to utilize ARM in the future for professional services (engineering, environmental, ecological, geophysics)?